Intelligent Virtual Assistant Is In Huge Demand As It Responds To Consumer Queries Efficiently, Enables User Interaction And Is Cost Effective

 

Intelligent Virtual Assistant
Intelligent Virtual Assistant 

An Intelligent Virtual Assistant (IVA) is a type of AI system designed to provide internal assistance to salespeople. They focus on the customer and their needs to maximize productivity and performance. It works by interacting with users through email, chat interfaces, push messages, and other methods. There are many vendors that offer IVA solutions for all uses, some focus on a specific use case.

The Global Intelligent Virtual Assistant Market is estimated to account for US$ 47,259.2 Mn in terms of value by the end of 2027.

An intelligent virtual assistant understands the specific intent of a user and provides an appropriate response. Artificial intelligence is the key to intelligent virtual assistants, and it's possible to make the IVA more personal as per the brand's personality.

AI needs a vast amount of labelled data to learn how to understand user input. These data must be transcribed by humans to build an AI that can understand it. These microworkers must perform a multitude of repetitive tasks and label the data. These people are paid very little, receive no benefits, and are subject to little regulation.

Siri is the most popular intelligent virtual assistant today. The feature was first introduced on the iPhone 4S on 4 October 2011 and was developed by Apple Inc. after purchasing Siri Inc., a company that was spun off from the SRI International research institute. Although Siri was initially designed to be useful for texting and setting alarms, it has now expanded to do more. Siri can even help you find the weather, search the web, and give driving directions.

An important feature of intelligent virtual assistants is that they are designed to deliver a human-like experience to customers. Virtual assistants can address common challenges and mundane tasks without requiring the time and attention of a human agent. Another advantage of Intelligent Virtual Assistants is that they can collect vital customer information. This can help companies optimize their customer interactions. Intelligent virtual assistants can also answer questions and perform other tasks. This is especially useful if your customers are seeking assistance with an issue and want to talk to a live person.

CTIntegrations, was acquired by Avaya in August 2021, in the United States of America. This acquisitions aims at providing digital capabilities to Avaya, which will help in enhancing their customer center base and also improve AI-powered experience on their platform.

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